CyberAssist

eCitizen

Apply for a Kenyan passport

Apply and pay on eCitizen, then book biometrics at an immigration office or embassy.

Official portal: www.ecitizen.go.ke

⚠️ Portals change often. If a screen looks different, follow the official portal and tap “This step looks different” so we can update the guide.

Checklist — have these ready

Steps

Log in to eCitizen

Use your own eCitizen account.

Choose Directorate of Immigration → Passport

Pick the passport type (32, 48 or 64 pages, or diplomatic where applicable).

Fill the form

Complete personal, parent and recommender details.

Surname:add
First name:add
Middle / other names:add
National ID number:add
Date of birth:add
Place of birth:add
Sex:add
Marital status:add
Email:add
Phone:add
P.O. Box:add
Full name:add
Phone:add

Upload photo and documents

Upload the photo and scans in the sizes the portal requests.

Passport photo + compress scans →

Pay the official fee on eCitizen

Pay the amount shown for your passport type.

Print form & receipts, book biometrics

Print the application form and receipts, then book/attend biometrics with originals.

Common mistakes

  • Photo with shadows or a non-white background
  • Recommender details incomplete
  • Names spelled differently from the ID

At a cyber? The attendant can fill these pages from your answer sheet code with the CyberAssist extension. You always type your own password and OTP.